Shipping and Returns


We offer free shipping on orders over $50 and for those under, a flat rate of $9.50 will be charged.

PO Boxes
We do not ship to PO boxes.

Order Processing
Orders are processed and shipped out of our Sealy, Texas facility Monday - Friday 8am to 5pm (CT). Processing times on our soft side coolers or custom orders is 2 weeks. All other items is 3-5 business days.

Shipping Holidays
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Shipping Region
We ship to the contiguous US only.


Returns and Refunds Policy

Thank you for shopping at Frio Ice Chests.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By phone number: 979-332-6864
  • By email:

Send the product with its original packing and the receipt or proof of purchase, to:

Frio Coolers
13211 N State Highway 71
El Campo, TX 77437

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Frio Ice Chests.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 979-332-6864
  • By email: